Team Development & Problem Solving Workshop Series
A business line leader needed cross-functional teams to address persistent operational challenges. Simply assembling groups wasn’t producing results. Teams lacked shared norms, clear roles, and a structured approach to solving complex problems.
I designed a two-part facilitated workshop series that moved teams from formation to actionable solutions that moved teams from formation to actionable solutions within a repeatable framework.
Audience: Cross-functional business line teams and team leads
Scope: Team activation and structured problem-solving capability
Format: Two-part instructor-led workshop series (4 hours each; in-person or virtual)
Role: Instructional designer and curriculum architect
Facilitated learning design and curriculum architecture
The constraint:
Each session had to be facilitated (not self-paced) and could not exceed four hours. This required tight alignment between learning objectives and business outcomes.
Part 1: Team Formation (4 hours)
Established the operational foundation teams need to function effectively:
Defined roles and decision rights
Created team norms and working agreements
Practiced constructive conflict navigation
Part 2: Problem Solving (4 hours)
Equipped teams with a structured method to address real business challenges:
Defined clear problem statements
Identified root causes
Generated and prioritized solutions
Developed stakeholder-ready recommendations
Strategic Actions:
Both workshops balance instruction with hands-on application. Teams don't just learn concepts they immediately apply them to real challenges they're facing, leaving each session with tangible outputs (team agreements, problem statements, solution prototypes).
Delivery flexibility:
The outcome:
Problem Solving
Presentation Deck
Can be delivered as:
A full series or standalone sessions
In person or virtually
Tailored to team maturity and business complexity
Design approach:
Established a repeatable team activation framework that replaces informal collaboration with defined roles, decision rights, and structured problem-solving.
